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FAQ & Troubleshooting

Headroom is the distance between the top of the door and the lowest point of the ceiling or any obstruction such as a garage door opener rail, pipes, or ductwork.

Backroom is the distance from the garage door to the back wall of the garage. The door height plus 18″ is required for proper door installation. Extra backroom is needed for the installation of an automatic garage door opener.

Normally, garage doors will hang about 4 to 6 inches into the opening. This helps keep tension on the cable so it does not separate from the cable drum or pulley. If your garage door operates with an electric opener, it can be adjusted so the door is pulled completely even with the opening, if necessary, to provide additional clearance for a vehicle.

Your garage door is the largest moving part on your home, and perhaps the hardest working, being raised and lowered an average of six times per day. Like any other area of the home, it needs regular maintenance and inspections.

Yes, there are. Exposure to the elements can alter the color of a garage door over time; so the replacement section may not be a perfect match. Due to the custom assembly of our Coachman Collection carriage house style garage doors, certain restrictions apply for replacing sections.

R-value measures the thermal efficiency of a garage door, how well it insulates. Insulation is an important factor when you are considering purchasing a garage door. If you plan on spending a lot of time in your garage, or if you have a room directly above or adjacent to your garage, you will want to purchase a garage door that offers a high R-value. If your garage is not attached to your house, or you are not concerned with insulation, you can purchase a door with a lower R-value or no garage door insulation at all.

Overhead garage doors are just garage doors that have sections and it provides an opening for cars. The sections roll up to the ceiling of the garage.

The standard size is 8 – 20 feet wide and up to 8 feet tall.

Yes Kaiser Garage Doors & Gates does offer estimates.

Noises like creaking, squeaking, or grinding are common indicators that your garage door
requires some maintenance. These sounds can be attributed to many causes, including
worn rollers, needing lubrication, or frayed cables. A loud bang is a serious sign, often
indicating a broken spring. This is a critical issue that can affect your safety and the
functionality of your door.

Solution:
Regular maintenance checks can help identify the source of noise and whether it signifies a
minor issue like lubrication needs or something more significant like roller or cable
replacement. For routine lubrication, focus on the rollers, tracks, springs and bearings. If you
encounter a loud bang or if the door is unusually noisy despite regular maintenance, it’s
essential to seek professional help for garage door repair, due to the potential risks
involved.

This is a pretty common concern, and it’s almost always to do with the automatic
reversal system. Since 1993, all automatic garage door opener systems sold in North America
are required to have photoelectric sensors. This photoelectric system consists of two photo
sensors, one located on each side of the garage door, a few inches off the floor. If the eyes are
not perfectly aligned, or something is blocking the photo beam, the door will not close.

Solution: First, check the alignment of the safety sensors located at the base of the door
frame. Make sure they are pointing directly at each other and that no obstructions are
blocking their line of sight. Clean the lenses with a soft cloth to remove any dirt or debris. If
the door still won’t close, the issue might be more complex, such as electrical problems or
issues with the door track. In such cases, it’s wise to contact professional services for
garage door repair.

You can open a garage door without power by using the manual release mechanism, which is
usually a red cord hanging from the opener trolley. Pulling the disengagement cord will allow
you to manually operate the door when there is no electricity.

The average lifespan of a garage door is typically between 15 and 30 years, depending on
factors like quality, maintenance, and environmental conditions. A well-maintained, high-quality
door can last closer to the 30-year mark.

Regular lubrication of garage door hinges is an easy yet essential maintenance task that
can significantly extend the life of your door. Hinges that are not lubricated can become stiff,
noisy, and eventually wear down, which can lead to more serious mechanical failures.
Proper lubrication ensures that your door operates smoothly and quietly, reducing stress on
the garage door opener and other components. Maintenance should be done on a yearly
basis at a minimum.

Garage door springs break due to cycle usage. Industry standard springs have a 10,000-cycle
lifespan. Lubricating the springs every three to six months will prolong the life cycle. Springs are
crucial components that counterbalance the door’s weight, and when they break, the door will
become heavy or completely inoperable.

Solution:
Regular inspection, lubrication, and spring replacement, when necessary, can help prevent
sudden failures. Do not manually attempt to operate or open a garage door with broken springs,
and do not attempt to repair your garage door yourself. Contact us for an estimate.

 

Yes, it is common practice to refresh the look of your home’s exterior by painting the garage
door. See the manufacturers’ painting instructions to assure you don’t void your warranty for
improper paint or application.

If you can see light and gaps around the perimeter of your door, it is a good indication that your
weather strip may need to be replaced or the door may need adjustments.

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See What Our Customers Are Saying About Us

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Our garage door broken spring and broken cable problem was addressed efficiently by the Kaiser technician. He arrived on time and found the most cost effective spring to fix our problem. The door works very smoothly and much more quietly… Read More

– Bill S.

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Rudy replaced our broken cables with springs and we are most pleased with the work he did. It was a very cold and wet morning and he worked through the conditions doing an excellent job. Very informative and explained everything… Read More

– Eleanor C.

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The Best Customer service Ever! The Installer stopped by several times prior to installation to see how the construction was going. He gave suggestions for electrical locations, and for best mounting of the opener. They called several times too. Read More

– Rick F.

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