When your garage door stops working, you’re usually in a hurry. The car is stuck inside, the kids need to get to school, or the gate won’t close and you’re worried about security. That’s exactly the moment when you’re most vulnerable to a sales pitch you don’t need.
We want to be upfront about something most repair companies would rather you not think about: how their technicians get paid.
The Commission Problem in Garage Door Repair
In our industry, it’s common for service technicians to earn commissions on what they sell. The more parts, upgrades, and add-on services they sell during a visit, the bigger their paycheck. Some are even paid a percentage of the sale when a customer agrees to a brand-new door.
Think about what that means in practice. A technician walks into your garage knowing that a $150 repair earns them far less than a $1,500 replacement. Even good people can be influenced by that kind of incentive. And when the pay structure rewards selling more, the diagnosis can start to lean toward whatever sells.
That’s how homeowners end up hearing things like:
Sometimes those statements are true. Often, they’re not. The problem is that most homeowners have no way to tell the difference, and that’s what makes the commission model so risky for customers.
How We Do It Differently
At Kaiser Garage Doors & Gates, our service technicians are not paid on commission. Not on parts, not on add-ons, and not on new door sales. Their pay doesn’t change based on what you decide to buy, or whether you buy anything at all.
That simple decision changes everything about how a service call works:
Honest diagnoses. Our technicians have no financial reason to find extra problems. If your door needs a simple adjustment, that’s what we’ll tell you.
Repair first, replace only when it makes sense. A well-built door can often be repaired for a fraction of the cost of replacement. We’ll recommend a new door only when repairs would be a poor investment or when safety is a real concern, and we’ll show you why.
No pressure. You’ll never be rushed into a decision or told an offer expires the moment we leave. Want to think it over or get a second opinion? Please do.
Clear explanations. We’ll tell you what’s wrong, what your options are, and what each one costs, in plain language. If something is urgent for safety, we’ll say so. If something can wait, we’ll say that too.
What This Means for Your Wallet
We care about your budget as much as you do. Every unnecessary part replaced or upgrade sold is money out of your pocket, and we don’t think a repair visit should cost you more than the problem requires.
When the incentives are aligned with the customer, the outcome is better for everyone. You get a fair price and a job done right. We get a customer who trusts us, calls us again, and tells their neighbors. That kind of long-term relationship is how we’d rather build our business, rather than squeezing as much as possible out of a single visit.
How to Protect Yourself, No Matter Who You Call
Even if you don’t choose us, we want you to be a confident customer. Here are a few smart questions to ask any garage door company:
If you feel pressured, rushed, or confused, it’s okay to pause and get another opinion.
Our Promise to You
Garage doors and gates are important parts of your home’s safety, security, and curb appeal. You deserve service from people whose only goal is to fix the problem correctly.
When you call Kaiser Garage Doors & Gates, you’ll get an honest assessment from a professional who is paid the same whether you spend $50 or $5,000. We’d rather earn your trust and your referrals than a bigger invoice.
Need a repair, a second opinion, or just an honest answer? Give Kaiser Garage Doors & Gates a call today. We’ll tell you what you need, and what you don’t.
